To be honest, usually the companies that transport goods don't pay attention to such things, and the company in which you get the logistics service is as far from your freight as you are. In most cases, company employees report that the packaging is damaged of their own accord. But if you use the services of third parties during transportation, then you can easily order a load adjustment, for example, here
https://pnwwarehousing.com/rework-freight.html . I think this is a really useful service that helps you save money by bringing in an illiquid product if its packaging is broken.