You answer:

When I was planning a trip to Japan, I came across KLOOK, an online travel agency that offered competitive prices for tours. At first, I was hesitant to book through an agency that was outside of Europe, but I finally decided to give it a try. One of the benefits of using KLOOK was the cost savings because their prices were lower than local travel agencies. However, there were some risks, such as language barriers, difficulty communicating, and miscommunication. Afterwards, for my peace of mind, I read KLOOK reviews to understand the company's policies and practices before making a reservation. All went well and I was satisfied with my first experience and now understand that the savings are worth the potential risks.