Call recording

Do you think that call recording is legal? My business is drowning, and my partner says that customers are complaining for bad service. Can you check that for me?

I think that will depend on a situation. If you are recording secretly, that's illegal. And if you warn the customer and get their consent, that is fine. But of course you need to wait till the law in your state responds.

Agree about that. While you wait, you can also browse https://calltracking.reviews/ and check with several providers on this matter. I am sure they know everything, because it is called tracking and customer care improvement is their direct field of expertise. I guess loving money is not what you came to business for.